Publications

64% of features are either never used, or only occassionally. Sobering statistic. Maybe. But are we really surprised?

How do you integrate customer support into value stream teams to shorten feedback loops and better leverage customer insights data?

We dive into metrics as a mechanism to guide work towards a business outcome and look at what makes good metrics and what pitfalls to avoid.

Everyone loves a roadmap. Order in the face of chaos. Deliverables. Certainty. As Dan North says, we’d rather be wrong than uncertain....